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Studioloop

Notification Settings

Configure SMS, email, and push notification rules from the console

Overview

Studioloop sends notifications to clients and staff across three channels: SMS, email, and push. You control which events trigger notifications and which channels are used from Console > Settings > Notifications.

Notification Channels

SMS — Sent via Twilio. Each message has a per-message cost (typically $0.01 – $0.02 USD depending on destination). SMS is reliable for booking confirmations and reminders because it reaches clients without an app installed.

Email — Sent via Resend. No per-message charge beyond your plan. Used for booking confirmations, intake form delivery, and longer content like receipts.

Push — Sent to the branded mobile app. Free, no per-message cost. Requires the client to have the app installed and push notifications enabled.

Default Events

The following events trigger notifications by default:

  • Booking confirmed — SMS + email to client
  • Booking reminder — SMS or push (24h and 2h before appointment)
  • Booking cancelled — SMS + email to client
  • Booking updated — SMS + email to client
  • Form delivery — SMS or email (configurable per form)
  • Waitlist offer — SMS + push to client

Configuring Notification Defaults

  1. Go to Settings > Notifications
  2. Toggle each event type on or off per channel
  3. Set reminder timing (24h, 2h, or both)
  4. Configure per-location overrides if locations have different preferences

Client Opt-Out

Clients can opt out of specific channels from their mobile app profile. Studioloop honors those preferences — opted-out clients will not receive messages on that channel even if the event is enabled in your settings.

SMS Costs

SMS costs appear in your platform billing. You can view per-month SMS volume in the billing section. For high-volume usage, contact support to discuss volume pricing.

Staff Notifications

Staff can receive notifications for new bookings, booking changes, and cancellations assigned to them. Configure staff notifications under Settings > Notifications > Staff.

Things to Know

  • Notification logs are available per client under their profile timeline
  • Failed notifications (undelivered SMS, bounced email) are flagged in the notification log
  • You cannot send bulk marketing SMS through notification settings — that is handled separately