AI assistant

What the AI assistant does

It's one assistant with two channels: it answers texts and picks up phone calls to your salon's number. A client texts "Can I get a cut Saturday at 2?" or calls and asks the same thing, and the assistant replies within seconds. It checks your real availability, offers open slots, and books through the same flow as your booking page, so double-bookings are impossible. Prices and hours come straight from your settings; the assistant never invents them.

It speaks your salon's language automatically (more on that below), and if you run a loyalty program or sell gift cards it can answer "how many points do I have?" and "what's left on my gift card?" right on the call or in a text.

Set it up under Settings → AI assistant in the sidebar (owners and admins only). The conversations it handles — texts and calls — live in your Inbox at the top of the sidebar, which managers can use too.

Setting it up

First time in, you'll be walked through a short setup, one step at a time:

1. Meet your assistant — give it a name (Sophie by default).
2. Get your number — tap Get your number and we set up a phone number for you in a few seconds. This is a dedicated line we connect to your assistant so it can answer texts and calls.
3. How it answers — keep texts, calls, or both turned on. They share the same number.
4. Pick a voice — choose how it sounds on calls, with a preview button.
5. What it can do — booking and answering questions are on by default; adjust if you like.
6. Turn it on — review the summary and you're live.

That's it. Everything has a sensible default, so most steps are a single tap. You can change any of it later.

More than one location

Each location gets its own number. Whichever number a client uses decides which location the assistant books into, so it always books in the right place without guessing. During setup you'll get a number for each location you want covered. A location with no number simply isn't reachable.

What it can do (you choose)

• Book appointments: proposes open slots and books confirmed appointments. The client gets one confirmation in the assistant's own reply. If you require booking approval, clients are told the salon will confirm.
• Answer questions: hours, services, prices, and location, using only your real data.
• Take cancellation requests: looks up the client's appointments, confirms which one they mean, and hands the details to your team. Staff always finalize changes.

Managing it day to day

Day-to-day work happens in the Inbox (top of the sidebar), which has two tabs:

• Messages — texts the assistant is handling, and anything it has passed to your team. Reply right there when something needs a person. A red count appears on the Inbox when conversations are waiting for you.
• Calls — live calls happening now, call history, and analytics.

The Inbox is open to managers as well as owners. Configuration stays under Settings → AI assistant, a calm overview where you turn texts or calls on and off, see your number, and open:

• Assistant settings / Voice settings — name, what it can do, the voice and greeting, and advanced options.

Calls (voice)

On a call, the assistant answers with a real voice, books and reschedules, and answers questions. When a caller needs a person, it transfers to the number you set under Voice settings, or politely takes a message. The greeting always tells callers they've reached an assistant, which is required in many places, so keep that part of the greeting.

Returning clients can also ask about their loyalty points or a gift-card balance, and the assistant looks it up by their phone number (or the card code) and tells them, as long as you have that feature turned on.

Your team can also get a private staff line: each member sets a personal PIN under Voice settings and can call in to ask about the day's schedule.

Languages

By text, the assistant speaks your salon's language out of the box, picked from your location — an Estonian salon's texts are in Estonian, and it follows the caller into Russian or English if they switch. You don't configure anything for this.

Calls are different: the voice can speak a wide set of languages, but not every one yet. A few — including Estonian, Latvian, Lithuanian and Norwegian — don't have a voice we're happy to put on a live call, so in those regions the call line stays off and the assistant answers by text instead. It switches on automatically once we add the language. Everywhere the voice is available, it greets and books in your local language and follows the caller if they switch.

If you'd rather choose the languages yourself, open Settings → AI assistant → Voice settings, turn on Languages it speaks, pick a main language, and tick any others your clients use. Only languages the voice can actually speak are offered.

Texting consent

Under Assistant settings → Advanced, Require a texting opt-in (recommended for US salons) gives first-time texters a one-time "Reply YES" prompt before the assistant helps. STOP always opts a number out immediately. Leave it off unless you send proactive texts.

Handoffs

A conversation goes to your team when the client asks for a person, the assistant hits your reply limit, or it can't help. You get a notification, the thread is marked Needs you under Messages, and you reply from your business number. Mark threads resolved or reopen them anytime.

Costs and limits

The AI assistant is included in every plan, and the goal is that you never miss a call. Calls come with a monthly allowance of included minutes: Solo includes 250 minutes a month, and Team and Multi-location include 400 minutes per location. After that, the assistant keeps answering at $0.15/min, billed only for what you use, so a busy month costs a little instead of costing you the call. In a normal month most salons stay inside the included minutes; you can see your usage any time, and if you regularly run over, moving up a plan often works out cheaper.

Text replies are regular SMS messages, so your SMS daily limit and monthly budget settings apply. A typical conversation is 4 to 8 messages. Conversations idle for 24 hours close automatically.